> Close the public chat for a certain period of time (i.e: two weeks?) and observe how the majority of the community reacts to it. If all goes smooth, keep it closed forever. This is going to solve the toxicity and whining issue that this community has. Simultaneously, make sure /ask does not become public chat v2 and moderate it accordingly.
> Train admins properly, tell them not to interfere in a scene if the person that 'DMed' the whiner/reporter is roleplaying because if he is, then he most probably did not DM and had a legitimate IC reason to kill. And by "roleplaying" I don't mean robbing so let that be clear. Admins should understand that all players are innocent until proven guilty. Admins should not halt a roleplay situation just because some whiner reported because he got dropped. They should be trained to not rush decisions, most of the time players tend to manipulate the admins into thinking they were not guilty.
> Encourage players to report on forums instead of whining on /report in-game. Why? Well, it's self explanatory. How can we do it? Pretty simple, assign admins to check forum complaints daily and also probably create a separate department of admins for it who will check and handle reports within 48 hours. Also, give harsher punishments to those found guilty in a report on the forum. This also applies for staff-reports which are not checked in decades and most of the time staff members are only "WaRnEd."
> If you're aiming to increase the RP level of this server, go slowly. Encourage players to roleplay, DO NOT force them to do it. They'll end up leaving if that happens. And most importantly, try to keep everything in-character. How can we promote roleplay keeping everything IC? As mentioned by many players above, players run for money and other assets in the server, give them that in return for some roleplay. I'll give an example here that can clear off any confusion:
Faction-leaders (EMS team if there is any) can create in-character events such as Marathon Race which can supervised ICly by Police Department and maybe overseen by admins OOCly to avoid any trollish behaviour from retards. Winners of this said event could receive prizes funded by the Government (a.k.a. admins). The event could be ICly seen as a method of promoting people to exercise and have a healthy lifestyle and OOCly a method of promoting roleplay in the server without forcing anyone to it.